General Privacy Notice

Phoenix Family Solutions Ltd

This document is separate from our website privacy and covers the day to day usage of information used on individuals during the course of running out business and providing the services offered.

Privacy Policy

1. Aim:

The aim of this policy is to provide information on why we need certain information and how we look after it.

• Our contact details:

Name: David Herring

Address: Three Gables Business Centre, Cornerhall, Hemel Hempstead, Herts, HP3 9HN

Phone Number: 07375 911447

E-mail: djh @ phoenixfamily.uk Data protection Officer (for spam protection; remove the spaces)

Web: www.phoenixfamily.solutions 

• The type of personal information we collect:

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name, address, DoB and contact details)

• Client Financial Information, if appropriate to your case
• Employment details
• Other Party to your matter details
• Child details, if appropriate to your case
• Any other personal details required as appropriate to your case
• Our website uses cookies, details of this is on our website: www.phoenixfamily.solution 

• How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To take instructions from you in order to run a conflict of interest search, progress your case as appropriate in the circumstances 

• We also receive personal information indirectly, from the following sources in the following scenarios:

1. If your case has been referred to us by another party that you have dealt with, but only with your knowledge of this
2. We use the information that you have given us in order to assist you in your case as required
3. We may share this information with legal representatives of the other party, any legal representation that we need to arrange on your behalf, and the courts in any judicial proceedings

• Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting us in writing should you wish to disinstruct Phoenix Family Solutions Ltd. 
• We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

• How we store your personal information:

• Your information is securely stored on our cloud-based client case management system which is supplied by a specialist professional legal provider off site.

• We keep relevant file information for a period of 6 years, unless your particular case dictates otherwise.

• We are required to retain your name and address details for the purposes of being able to undertake future conflict of interest searches.

• Once your case has closed all data will be stored in digital form only.  All other forms of data such as any required print outs will be shredded and disposed of via a secure confidential disposal company.

• We will then dispose your file information by deleting all data records from the client case management system.

• Your data protection rights

• Under data protection law, you have rights including:

1. to ask us for the personal information we hold for you.
2. to ask us to rectify personal information you think is inaccurate.
3. to ask us to complete information you think is incomplete.
4. to ask us to erase your personal information in certain circumstances.
5. to ask us to restrict the processing of your personal information in certain circumstances.
6. to object to the processing of your personal information in certain circumstances.
7. to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
8. you are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

7.2 If you wish to request any information please contact us at the contact details above.

• How to complain

• If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details above.

• You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data. Their contact details are:     

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk